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It’s not always easy to find a workplace that genuinely reflects the same care it shows customers behind the scenes. Chapters Jobs often draw interest from people looking for meaningful experiences in retail and customer engagement. Whether you’re in Toronto, Edmonton, or Peterborough, opportunities here aren’t just about shelving books, they involve shaping experiences that readers remember. Every store brings its own rhythm, shaped by the local community it serves. This isn’t your average retail job.
At Chapters, each department plays a role in keeping the customer experience consistent and thoughtful. From floor team associates to leaders in back-end logistics, the focus remains on simplicity, service, and shared effort. Regular job vacancies include Customer Operations Leader, HR Manager, Social Media Manager, and Customer Experience Rep. In cities like Ottawa and Calgary, these roles support everything from front-line service to digital engagement. With part-time opportunities available in Winnipeg and across Canada, Chapters teams often attract those who value a professional environment where support and collaboration matter more than pressure or noise.
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| Company Name: | Chapters |
| Job Locations: | Winnipeg, Ottawa, Calgary, |
| Last Updated on: | June 5th, 2025 |
Chapters Jobs in Winnipeg, Ottawa, Calgary, & Across Canada 2025
Chapters Overview
Chapters is one of Canada’s most familiar bookstore chains, operating under the Indigo Books & Music Inc. group. It started in the mid-1990s and became known for combining books, gifts, and lifestyle products in one retail space. The company operates physical stores as well as a national e-commerce platform and is part of a wider retail family that includes Indigo and Coles.
Across Canada, Chapters has earned a reputation for offering thoughtful retail experiences rooted in Canadian culture. The company serves both casual readers and loyal customers with a broad range of titles, stationery, wellness items, and curated gifts. It continues to be recognised for its local engagement and friendly service across cities like Toronto, Calgary, and Peterborough.
Work Culture and Values
Chapters promotes a work culture that values calm consistency, mutual respect, and attention to detail. Employees are trusted to manage responsibilities with a balance of independence and teamwork. Whether assisting customers, restocking shelves, or supporting seasonal campaigns, each task is approached with clarity and care. Supervisors remain approachable and communicative, offering guidance without micromanagement. Training is provided upfront, with regular check-ins to ensure comfort in the role. Staff across stores in cities like Calgary, Toronto, and Edmonton often mention the steady pace and supportive team relationships as reasons they stay. It’s a space where clear expectations and a respectful tone shape everyday interactions.
Often Available Positions:
You’ll often find a mix of part-time and full-time roles open across locations. Here are ten positions regularly offered:
- Customer Experience Rep
- HR Manager
- Customer Operations Leader
- Social Media Manager
- Cashier
- Merchandising Associate
- Assistant Store Leader
- Online Order Fulfilment Assistant
- Inventory Associate
- Gift & Stationery Advisor
Salary & Benefits:
Chapters offers a competitive package designed to support staff both at work and outside of it. Here are ten benefits typically provided:
- Competitive hourly wages or salaries
- Staff discounts on books and merchandise
- Health and dental coverage
- Paid vacation and sick days
- Opportunities for part-time flexibility
- Employee assistance program
- Retirement savings plan options
- Parental leave support
- Internal promotion opportunities
- Training and onboarding support
Eligibility Criteria:
Before applying, it’s helpful to understand what Chapters generally look for in applicants. Here are ten typical criteria:
- Legal eligibility to work in Canada
- High school diploma or equivalent
- Friendly and professional communication
- Ability to work flexible hours
- Basic computer literacy
- Retail or customer service experience
- Reliable attendance record
- Team-oriented attitude
- Willingness to learn new systems
- Respectful approach to customer interaction
Application Process for Chapters Jobs
If you’re interested in Chapters Jobs, there’s a good chance you’ll find a store or position that fits your schedule and interests. Whether you’re looking to apply part-time in Edmonton or for something long-term in Ottawa, the recruitment process begins with a simple job search. You can find the application steps just below.
- Visit the official Indigo Careers site
- Use search filters by city or job title
- Click on relevant job postings
- Read through job details carefully
- Select “Apply Now” and create a login
- Upload your CV or resume
- Complete the job application form
- Review and submit your application
